Till when may I benefit from the Carlton Worldwide Warranty?
Carlton Travel Goods Ltd Warrantys Hard Luggage pieces for a period of 5 years and Soft Luggage pieces for 7 years from date of purchase.

Which aspects of the bag are covered under the Carlton Worldwide Warranty?
The Carlton Worldwide Warranty is applicable against material and manufacturing defects.

I bought my bag in Austria. I am travelling to Germany. Is the Carlton Worldwide Warranty applicable in Germany?
The Carlton Worldwide Warranty is upheld across the globe in the countries mentioned in the Global Partners page.

How do I avail of the Carlton Worldwide Warranty?
The defective piece must be delivered to the nearest service center at the user's cost. The proof of purchase showing the date of purchase should be produced along with the defective piece. Carlton reserves the right to repair or replace the defective piece as suitable.

My bag was damaged by the airlines baggage handlers when I flew from Hamburg to London. Can I have it replaced?
The Carlton Worldwide Warranty is not valid for damages resulting from mishandling and abuse in transit. In case of such abuse you must immediately file a claim with the carrier before leaving the transport terminal.

I was in a car accident last month. Fortunately no-one got hurt but my suitcase got damaged. Can I have it replaced as it is still under the Warranty period?
The Carlton Worldwide Warranty is not valid for damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, normal wear and tear, exposure to solvents or acids, exposure to extreme heat/temperature and rain/water. We will not be replacing the piece. But we would be happy to see if it may be repaired at a reasonable cost.

Can I have the divider flap of my bag replaced?
Replacement/repair of attaché case folios and suitcase or trolley case divider flaps are not covered under the Carlton Worldwide Warranty.

The shine on my bag's fixed lock has dimmed. Can I have it replaced?
The Carlton Worldwide Warranty does not apply to powder coating or plating of locks, frames, channels and other metallic surfaces.

Can I have the leather trimmings on my bag replaced?
The Carlton Worldwide Warranty does not apply to damages to leather trimmings.

Who decides on the applicability of the Warranty and how long will the repair/replacement take?
The Company or its selling agents will undertake to repair or replace the defective part/piece within a reasonable period of time and its decision to the nature of the defect and applicability of the Carlton Worldwide Warranty is final. Carlton Travel Goods Ltd reserves the right to repair or replace the defective piece as suitable.

What is the maximum liability to the company?
The manufacturer's liability for damages is restricted to the repair/replacement of the defective piece. The liability under the Warranty shall in no event and under no circumstances exceed the price paid by the customer to the company for the goods stated in the invoice.

My bag has outlived the Warranty period, can I have it repaired?
Yes. Contact your nearest Carlton global partner and we will repair your bag at a reasonable price.

Is there any restriction to my carry-on baggage/cabin baggage?
In most Airlines, you are allowed to carry only one piece of cabin baggage. In some though, you are allowed to carry along an additional small item like camera, personal stereo, overcoat, handbag, laptop etc. Furthermore, the size of the baggage you are allowed inside the aircraft cabin is constrained. Different Airliners has their own size and weight restrictions for cabin baggage/carry-on baggage.

Size and/or restrictions for cabin baggage/carry-on baggage for major Airliners are as follows:

These specifications do keep on changing from time to time and you are advised to contact your Airline for exact updated details.

What are the different Quality Tests Carlton Bags are subjected to?
Carlton bags are put through stringent quality tests to ensure they can be depended on to endure the rigors of travel alongside you. Some of the major tests that a Carlton bag is subjected to are:

How do I change the number key in my combination lock?
Carlton uses two types of combination locks in its different bags. They are:

• Combination Pad Lock
• Fixed Combination Lock

In a Fixed Combination Lock, please follow the following steps:

1. Open the lock by using the original number, which is 0-0-0, or by using the number set by you.
2. Press down the reset button with a tool until you hear the "click" sound.
3. Set your combination by turning the dials (for example 8-8-8).
4. Pull the button leftward to the open position and let the reset button slide back.

In a Combination Pad Lock, please follow the following steps:

1.	Use the original combination (0-0-0 or the one set by you) and open the shackle to open the lock.
2.	Rotate the shackle 90° counterclockwise and press all the way down. Hold down and continue to turn another 90° counterclockwise.
3.	Set up your own combination by turning dials.
4.	Turn the shackle back as normal. Then the setting is completed.

A new combination may be set by repeating the above mentioned four steps.

Why do I need a Travel Sentry ® Approved TSA Lock?
Travel Sentry ® Approved TSA Locks are the special kinds of locks one requires for US Air Travel. These locks are useful in the following ways:

• It is the recognized locking standard for check-in baggage to the US
• It assists officials in inspecting baggage without breaking the lock. Each Travel Sentry ® Approved TSA lock has a special identification mark alerting the TSA that they can open the lock without destroying it. Each of these locks has a special code which is used by the TSA. It allows the TSA to open the lock and relock it after inspecting the bag.

TSA Locks have a solid brass combination lock for optimum security and can also be used as a normal lock for travel to all other countries.