Carlton Travel Goods - Lets Travel Together

1. What are the contact details for service station in UK?
The contact details for the service center in UK are as follows: Carlton Service Center UK First Flight Forwarders Golds Business Park, Elsengam Bishop's Stortford Herts CM226JX Tel No: +44 1707 871 630 (Choose option 3 from Automated voice menu) Email:service.uk@carltontravelgoods.com


2. What is the use of having 4 wheels or 2 wheels on the bag? Is it all a marketing gimmick? - Roy
Dear Roy, Wheels are one of the best invention of mankind and its but natural that it has been applied to luggage. Wheels make transfering your luggage from a point or another almost effortless. Now regarding 2 wheels and 4 wheels - each has its own advantages. 2 wheels have to be pulled behind you. 4 wheels can be rolled alongside you. On a reasonably smooth & plain surface - 4 whels just glide along. When the surface is rough, 2 wheelers are easier to pull along. But 4 wheelers can still be pulled along like a 2 wheeler. Space constraints: A two wheeler must be pulled alongside and it takes at least the width of the bag worth of space. A 4 wheeler may be glided along in front of you - along its depth. So you need just as much space as the depth of the bag (or the thickness of your body - whichever is larger) 4 wheelers like the Carlton Multidrive are a class apart and are the most convenient to carry along in any conditions - have a look at the details at http://www.carltontravelgoods.com/Product/frmProduct_Detail.aspx?SKU=66&cat=16


3. My bag has outlived the Carlton Worldwide Warranty period, can I have it repaired?
Yes. Contact your nearest Carlton global partner and we will repair your bag at a reasonable price.


4. In event of a claim under the Carlton Worldwide Warranty, what is the maximum liability to the company?
The manufacturer's liability for damages is restricted to the repair/replacement of the defective piece. The liability under the Warranty shall in no event and under no circumstances exceed the price paid by the customer to the company for the goods stated in the invoice.


5. Who decides on the applicability of the Carlton Worldwide Warranty and how long will the repair/replacement take?
The Company or its selling agents will undertake to repair or replace the defective part/piece within a reasonable period of time and its decision to the nature of the defect and applicability of the Carlton Worldwide Warranty is final. Carlton Travel Goods Ltd reserves the right to repair or replace the defective piece as suitable.


6. I was in a car accident last month. Fortunately no-one got hurt but my suitcase got damaged. Can I have it replaced as it is still under the Warranty period?
The Carlton Worldwide Warranty is not valid for damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, normal wear and tear, exposure to solvents or acids, exposure to extreme heat/temperature and rain/water. We will not be replacing the piece. But we would be happy to see if it may be repaired at a reasonable cost.


7. My bag was damaged by the airlines baggage handlers when I flew from Hamburg to London. Can I have it replaced?
The Carlton Worldwide Warranty is not valid for damages resulting from mishandling and abuse in transit. In case of such abuse you must immediately file a claim with the carrier before leaving the transport terminal.


8. How do I avail of the Carlton Worldwide Warranty?
The defective piece must be delivered to the nearest service center at the user's cost. The proof of purchase showing the date of purchase should be produced along with the defective piece. Carlton reserves the right to repair or replace the defective piece as suitable.


9. I bought my bag in Austria. I am travelling to Germany. Is the Carlton Worldwide Warranty applicable in Germany?
The Carlton Worldwide Warranty is upheld across the globe in the countries mentioned in the Global Partners page.


10. Which aspects of the bag are covered under the Carlton Worldwide Warranty? And till when may i benefit from it?
The Carlton Worldwide Warranty is applicable against material and manufacturing defects. Carlton Travel Goods Ltd Warrantys Hard Luggage pieces for a period of 5 years and Soft Luggage pieces for 7 years from date of purchase. There are of course some exceptions - eg Mulidrive carries a 10 years' warranty.


11. Why do you term the Multidrive an "ORIGINAL" 4 wheeler???? Do you mean the other 4 wheelers in the market are copy cats???
Unlike most 4 wheel trolley cases in the market which are usually 2-wheelers with shells modified to make it 4-wheelers, Multidrive is designed specifically as a 4-wheeler. Hence it has compact wheel housing, offering better stability and safety for the wheels and luggage. In this sense, Multidrive is an Original 4 wheel design in PP material.


12. What is the use of a TSA lock. Why do I need one?
Travel Sentry ® Approved TSA Locks are the special kinds of locks one requires for US Air Travel. These locks are useful in the following ways: It is the recognized locking standard for check-in baggage to the US. It assists officials in inspecting baggage without breaking the lock. Each Travel Sentry ® Approved TSA lock has a special identification mark alerting the TSA that they can open the lock without destroying it. Each of these locks has a special code which is used by the TSA. It allows the TSA to open the lock and relock it after inspecting the bag. TSA Locks have a solid brass combination lock for optimum security and can also be used as a normal lock for travel to all other countries.